FAQs

How long does it usually take for shipping?

We want you in our clothes as soon as possible! Know that we are working as fast as we can to get you in Trill Golf merchandise. All items ship within 2-14 business days. Shipping depends on stock, geographic location and demand of items requested.

Any restrictions for shipping?

Please be aware at this time we CANNOT ship to PO Boxes. If an order has a PO Box as a Shipping address, we will have to cancel your order.

How do I resolve issues with shipping?

We are not responsible for lost or stolen packages. If someone has special shipping circumstances, please contact USPS/UPS/ or FedEx. We do all of our shipping through USPS and FedEx express except for international packages which are handled through UPS. In the case that your shipment is lost or damaged in transit; YOU ARE RESPONSIBLE FOR THE CLAIM.

How long does it take for customer service to respond to emails?

We love hearing from you. All emails will be recognized within 24-48 hours.

How do I go about tracking my order?

After your order has been placed, it will be listed as "Pending" in your account on TrillGolfBrand.com. Don't you panic because this means that your order has been received and needs to be confirmed by us. Please allow 2-5 business days to receive your order confirmation. After confirmation, your order status will change from "Pending" to "Complete" in your account on TrillGolfBrand.com. Once your order has been successfully completed, you will receive an email from customerservice@trilgolfllc.com within the following 24-48 hours that will include your final tracking information. Visit FedEx.com or UPS.com to track your package using the tracking number provided.

What is the return/exchange policy?

Please note we do not issue refunds. If you would like to exchange the merchandise within 30 days after purchase, please reach social media or email us customerservice@trillgolfbrand.com. Please note you are responsible for shipping costs. DVE reserves the right to grant or deny exchanges depending on the circumstance of each individual situation.